Chapter 1Summary
In this first chapter, the author discusses how technology should be more focused on the human. Technology usually has pros, but on the flip side, can contribute to making a person less smart. In particular, he explains how technology that is designed to aid people more often confuses people and interferes with thought processes. He differentiates between hard sciences and soft sciences .He finally discusses two types of cognition: experiential and reflective.
Chapter 2
Summary
In chapter 2, Norman discusses the uninformative aspect of museums. He revisits experiential and reflective cognition and discusses how technology needs to strike a balance between the two rather than forcing users to one extreme or the other. Norman also defines three types of learning: accretion, tuning, and restructuring. The first two are experiential modes and the third is reflective. He also defines optimal flow, the peak experience where the mind is entirely involved.
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